How to add missing Microsoft 365 room

Roombelt acts in the context of the user who signed up for the administration panel (see Understanding permissions in Microsoft Office 365 for details). It has access only to the calendars added to the list of calendars in Outlook, as shown in the screenshot below.

Outlook with the list of user calendars highlighted

If your organization hasn't configured meeting room calendars yet, see this page in the Microsoft 365 documentation.

You can add a meeting room calendar to the calendars list by following the steps below:

1. As an Microsoft 365 admin open https://admin.exchange.microsoft.com/#/resources/:/ResourceDetails
2. Click on the meeting room you want to manage in Roombelt and on the side panel go to tab "Delegation".

3. Scroll down to the section "Read and manage (Full Access)" and add as a delegate the Microsoft 365 account used to sign in to Roombelt.

4. Wait a few minutes to ensure the changes are propagated in Microsoft's infrastructure (important!).

5. As the Microsoft 365 account used to sign in to Roombelt go to the Outlook calendar.

6. If you already have the meeting room added to the list of calendars - remove it, otherwise it won't be visible in Roombelt.

7. In the Outlook calendar click "Add calendar" and open tab "Add from directory".
8. Search for the meeting room you want to manage in Roombelt and add it to the list of displayed calendars.

For organization accounts, Roombelt can only see calendars available for the organization owner. If you can't see a meeting room in Roombelt, even after adding it to the calendars list, please ensure that you've added it using the organization owner's Microsoft 365 account.

You can learn more about organization accounts on this page.